Our Mission Statement:

To provide quality publishing and professional services to authors, through the effective delivery of customer support and personal development.

Our mission is to continue building Asta Publications into a company that is respected by our authors, our clients, and our peers, while maintaining our firm resolve to effectively deliver a superior product. The following principles guide our commitment to providing a quality customer experience:

• Apply the highest standards of excellence to the delivery of our services.
• Continually strive to improve the overall client experience.
• Provide a great work environment and treat each other with respect and dignity.
• Manage our business relationships with diligence and professional courtesy.
• Recognize that fair and reasonable profitability is essential to our future success and that of our authors and clients.

Our Quality Statement-Customer Service:

We provide:

• value for money service
• honest and reliable service
• timely responses
• a "one stop shop"
• immediate contact from the initial contact, sales, and throughout the follow-up stages
• professional information and advice.

We aim to ensure that our customers:

• know what we can and cannot provide
• are satisfied with our service
• are listened to and issues/complaints are acted upon and resolved
• are kept informed about progress of projects
• receive prompt attention.

We respect our customers:

• creative license
• need for clarification
• right to deny service and or future contact.

We are members of:

• PMA, the Independent Book Publishers Association

• Small Publishers Association of North America

• The New York Center for Independent Publishing

• American Society of Training and Development

• Public Relations Society of America

Assuanta Howard
Founder